Manchester

Tue
, 
Sep 
10
 at 
9:00am

XX PM

Agenda Item

Full Name

Title

Company

XX PM

Agenda Item

Lorem ipsum dolor sit amet consectetur. Consectetur massa ac blandit gravida rhoncus.

Full Name

Title

Company

XX PM

Agenda Item

Lorem ipsum dolor sit amet consectetur. Consectetur massa ac blandit gravida rhoncus.

XX PM

Agenda Item

Lorem ipsum dolor sit amet consectetur. Consectetur massa ac blandit gravida rhoncus.

XX PM

Agenda Item

Lorem ipsum dolor sit amet consectetur. Consectetur massa ac blandit gravida rhoncus.

September 
10
,
 
2024
 
9:00am
 - 
11:30am

Sponsored by

RSVP
Text goes here
X

Join us in Manchester (for the first time!) for an intimate morning tailored to leaders in marketing, growth, and customer engagement as we explore the latest and greatest in the customer engagement space. Get ready to make valuable connections, share insights with the Braze community and learn from industry experts at leading brands.

Agenda

9:00 AM

Registration & Breakfast

9:25 AM

Braze Welcome

9:30 AM

Customer Fireside Chat | Avoid Leaky Buckets: Why Every Single Customer Engagement Matters with MONY Group plc and Global

10:00 AM

Customer Spotlight | From Dough to Devoted: How Domino's UK&I Leveraged Braze to Launch Loyalty 

10:30 AM

Networking

11:30 AM

Event Ends

Speakers

Colin Campbell

Senior CRM Technology Manager

Domino's Pizza

Beth Lewis

CRM Loyalty & Lifecycle Manager

Domino's Pizza

Angelina Daskalova

Senior CRM Strategy Manager

MONY Group plc

Danny Starr

Senior Product Owner

Global

Ilana Simons

Sales Director

Braze

Will Hooper

Senior Customer Success Manager

Braze

Long Agenda

XX PM

Agenda Item

Lorem ipsum dolor sit amet consectetur. Consectetur massa ac blandit gravida rhoncus.

XX PM

Agenda Item

Lorem ipsum dolor sit amet consectetur. Consectetur massa ac blandit gravida rhoncus.

XX PM

Agenda Item

Lorem ipsum dolor sit amet consectetur. Consectetur massa ac blandit gravida rhoncus.

XX PM

Agenda Item

Lorem ipsum dolor sit amet consectetur. Consectetur massa ac blandit gravida rhoncus.

XX PM

Agenda Item

Lorem ipsum dolor sit amet consectetur. Consectetur massa ac blandit gravida rhoncus.

XX PM

Agenda Item

Lorem ipsum dolor sit amet consectetur. Consectetur massa ac blandit gravida rhoncus.

XX PM

Agenda Item

Lorem ipsum dolor sit amet consectetur. Consectetur massa ac blandit gravida rhoncus.

XX PM

Agenda Item

Lorem ipsum dolor sit amet consectetur. Consectetur massa ac blandit gravida rhoncus.

Agenda

8:30 - 10 AM

Registration, Breakfast, and Exploration

Register, grab a bite to eat, and spend time exploring the event. We have much to keep you informed and entertained!

9 AM - 9:45 AM

The Spontaneous Think Tank™️

Liz Lathan, Cofounder, The Community Factory and Nicole Osibodu, Cofounder, The Community Factory

Help design the day with topics that interest you most–AI, technology, data, or advancements in customer engagement. Join your peers, Braze SMEs, and the dynamic facilitators from The Community Factory. This fast-paced crowdsourcing session will have you coming back throughout the event for meaningful conversations and actionable insights.

10 AM - 10:15 AM

Welcome

Sarah Reed, VP Global Events and Content, Braze

10:15 AM - 11 AM

From Trends to Impact

Victoria Loomes, Head of Trends, TrendWatching

These are not boring times. Hear which global trends are most impacting consumer behavior and marketing innovations so that you can stay ahead this year, in 2025, and beyond.

11 AM - 11:45 AM

The Craft of Customer Engagement

Bill Magnuson, Cofounder and CEO, Braze
Kevin Wang, Chief Product Officer, Braze + Customer Speakers

Brands today face not just their competitors, but also the unyielding expectations from the connected consumer. In exchange for attention, advocacy, and dollars, customers demand higher and higher value. The solution? Embracing the craft of customer engagement, which brings together diverse skill sets, agile ways of working, and bold experimentation to provide a deeper relevance and greater value for consumers.

11:45 AM - 12 PM

The Role of Technology in Customer Engagement


12 - 1 PM

Lunch, Networking, and Exploration


1 - 1:30 PM

Trend-Driven Strategy - the Consumer Trend Radar

Victoria Loomes, Head of Trends, TrendWatching

You heard about the trends, now learn how to take action on them in your business and with your customers.

1 - 1:30 PM

What's New with Braze

Join us as we showcase the latest offerings from Braze, from exciting new products to innovative campaign approaches, all designed to elevate your customer engagement.

1 - 3 PM

Customer Education Workshop

Braze Learning

Whether you are a seasoned Braze user or new to the platform, you'll find value in our hands-on Customer Education Workshops.

1:45 - 2:15 PM

TBA


1:45 - 2:15 PM

Mix it Up with Cross-Channel Journeys

Channel diversification is necessary for connecting with customers and keeping them engaged. Get inspired by Braze customers who have successfully added a rich channel mix to their customer engagement programs.

2:30 - 3 PM

TBA


2:30 - 3 PM

TBA


3 PM - 3:30 PM

Networking and Exploration Break


3:30 - 4:10 PM

Transforming Customer Engagement Through Creativity and AI

Jon Hyman, Cofounder and CTO, Braze and Mariam Asmar, VP Strategic Consulting, Braze + Customer Speakers

From automating routine tasks to leaving more time for creative brainstorming and strategic planning, AI is changing how marketers work. Hear from Braze and some savvy brands on how they are using AI and why it's significant to prioritize your implementation thoughtfully.

4:10 - 4:40 PM

Closing Keynote


4:40 - 4:45 PM

City x City Recap

Sarah Reed, VP Global Events and Content, Braze

4:45 - 6 PM

Drinks, Networking, and Exploration


Long Agenda Speakers

Full Name

Title

Company

Full Name

Title

Company

Full Name

Title

Company

Full Name

Title

Company

Full Name

Title

Company

Avoid Leaky Buckets: Why Every Single Customer Engagement Matters with MONY Group plc and Global

9:30AM

To make the most of your retention efforts, you need to fully understand and leverage key drivers that influence how loyal customers are and how long they stick around. This session will explore how to increase retention and promote customer loyalty, with actionable strategies that provide value from the point of onboarding and encompass the entire customer lifecycle. 

Dough to Devoted: How Domino's UK&I Leveraged Braze to Launch Loyalty

10:00AM

In this session we will uncover the secret weapon for customer loyalty in the digital age. Hear from the Domino's team on how and why they leveraged Braze's capabilities to understand their customers' behaviour, anticipate needs, and deliver personalised experiences.

 

This session will provide a comprehensive overview of how Domino's built and launched a new loyalty strategy to foster a deeper connection with customers, build trust, and ultimately drive customer loyalty. 

Dough to Devoted: How Domino's UK&I Leveraged Braze to Launch Loyalty

10:00AM

In this session we will uncover the secret weapon for customer loyalty in the digital age. Hear from the Domino's team on how and why they leveraged Braze's capabilities to understand their customers' behaviour, anticipate needs, and deliver personalised experiences.


This session will provide a comprehensive overview of how Domino's built and launched a new loyalty strategy to foster a deeper connection with customers, build trust, and ultimately drive customer loyalty. 

Session Title

Date & Time

Lorem ipsum dolor sit amet consectetur. Purus lacus porttitor vulputate a tristique urna. Maecenas nullam lectus lectus id mauris ac nunc. Sit urna mi posuere elementum a augue sollicitudin ut. Lacus maecenas leo posuere sed semper eget massa ut dictum. Lectus eget laoreet elit consectetur. Aliquam velit volutpat quam vel. Vitae amet sit nulla ornare. Amet vulputate tortor sagittis sed donec ac. Libero fermentum neque eu egestas aliquam montes. Est tellus odio parturient parturient lacus. Sed venenatis.

Sponsored by

©2024 Braze | All Rights Reserved | Privacy Policy | CA Notice at Collection

RSVP
Text goes here
X
Share with Friends
Facebook
Twitter
LinkedIn
Link
CONTACT THE ORGANIZER
Google   Outlook   iCal   Yahoo

Get Tickets

Google Icon
Google
Outlook Icon
Outlook
Apple Icon
Apple
Yahoo Icon
Yahoo